Policy front
Our Store Policies
At Flame Frontier, transparency and trust are at the core of everything we do. We understand that purchasing high-ticket outdoor products—whether it's a fire pit, heater, or premium patio furniture—is an investment. That’s why we’re committed to providing clear, easy-to-understand policies so you always know what to expect.
Our goal is to create an exceptional buying experience from start to finish. This includes secure checkout, honest communication, reliable shipping, and customer-focused return and refund policies. Whether you're browsing, placing an order, or seeking post-purchase support, this page is your all-in-one resource for understanding how we operate as a professional and trustworthy retailer.
Below you’ll find quick-access sections for all of our store policies. Click any box to view the full details of that policy.
Policies
- Return and Refund Policy
- Shipping Policy
- Terms of Service
- Privacy Policy
- Payment Policy
- Cookie Policy
- Billing Terms and Conditions
- Disclaimer
Why Customers Trust Us
100% Secure Checkout
We use industry-leading SSL encryption and trusted payment processors to ensure your information is always safe.
Authorized Dealer Guarantee
We only partner with reputable, verified manufacturers—giving you full access to warranties, replacement parts, and manufacturer support.
Transparent Communication
From order confirmation to delivery, we keep you informed every step of the way.
Fast & Reliable Shipping
We work with high-quality freight carriers experienced in handling large, luxury outdoor products.
Dedicated Customer Support
Our support team is always ready to assist with orders, product questions, installation guidance, and after-purchase care.
Satisfaction-Focused Policies
Our return, refund, and warranty processes are designed to be fair, clear, and in your best interest.
Need Help?
If you have questions about any policy or need assistance with an order, our support team is here to help:
Email: Support@flamefrontier.com
Phone: (551) 345-5576
Hours: Monday–Friday, 9AM–5PM EST
Flame Frontier
Elevating Indoor & Outdoor Living
At Flame Frontier, we select premium indoor and outdoor living products from verified, trusted manufacturers to bring warmth, comfort, and style into your home. Our mission is simple: offer top-tier craftsmanship, refined design, and a seamless shopping experience for homeowners who value quality. From luxury fire features to high-end patio and indoor living pieces, every item in our collection is sourced with care to elevate the way you live.
Crafted for comfort and style
Thoughtfully selected products that transform everyday living into something extraordinary.
Designing Spaces You’ll Love Coming Home To
Our Philosophy
We believe your home should reflect who you are — warm, inviting, and built with intention. That’s why we focus on products that combine durability with timeless appeal. Each item we offer is curated to enhance daily life, encourage connection, and create spaces where memories are made. Whether indoors or outdoors, we bring you pieces that elevate your environment with purpose and style.
Enhancing Your Home With Purpose, Quality, and Design
Our Goal
Our goal is to make upgrading your home effortless, enjoyable, and inspiring. We aim to provide premium indoor and outdoor products that enhance the way you live, backed by trusted suppliers and a smooth, reliable shopping experience. Whether you’re refreshing a single space or transforming your entire home, we’re here to help you create environments that feel warm, functional, and beautifully designed.