Billing Terms and Conditions

Effective Date:  November 5, 2025

 

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1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Flame Frontier and the customer. By accessing or using our services and purchasing our products, you agree to be bound by these terms.

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2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in  USD and are subject to change without prior notice.

• Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.

• Electronic Funds Transfer (EFT)/ACH Payments

• PayPal

• Google Pay

• Shop Pay

2.3 Payment Due Date

• One-Time Purchases: Payment is due  Immediately at checkout

• Subscription Services (if applicable): Payment is due automatically on the billing cycle date selected at purchase

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3. Invoicing

• Invoice Issuance:  Invoices are generated automatically upon order completion.

• Delivery Method:  Invoices are sent electronically via email to the address provided at checkout.

• Customer Responsibility:  You are responsible for ensuring your billing information is accurate and up to date.

 

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4. Late Payments

4.1 Interest on Late Payments

• Late Fee: If payment is not received by the due date for any invoice-based order (if applicable), a late fee of 1.5% per month  or the maximum rate allowed by law will apply to the outstanding balance.

4.2 Suspension of Services

• Service Suspension: We reserve the right to suspend or cancel any order or service if payment is not received within 10 days after the due date.

• Services or orders will resume once all outstanding balances and fees are paid in full.

• Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

 

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5. Disputed Charges

• Notification Period: If you believe there is an error or discrepancy on your invoice, you must notify us in writing within 15 days of the invoice date.

• Contact Information: Disputes should be sent to support@flamefrontier.com and include the invoice number and details of the dispute.

• Resolution: We will investigate and resolve billing disputes promptly.

 

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6. Refunds and Credits

• Policy Reference: Refunds or credits are provided in accordance with our Refund Policy

• Processing Time: Approved refunds will be processed to the original payment method within 14 days.

 

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7. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

• Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

 

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8. Billing Errors

• Corrections: If we discover a billing error, we will correct it promptly.

• Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

• Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

 

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9. Subscription and Recurring Payments

9.1 Automatic Renewal

• Renewal Terms: Subscriptions automatically renew at the end of each billing cycle unless cancelled per our Cancellation Policy. Renewal charges will be applied to the payment method on file.

• Notification: We may send a reminder email prior to the renewal date.

9.2 Cancellation

• How to Cancel: You may cancel your subscription by contacting us at least 30 days before the renewal date. After cancellation, you will continue to have access to services until the end of the paid billing period.

• End Of Cancellation: Upon cancellation, you will retain access to the services until the end of the current billing period.

 

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10. Payment Security

• Data Protection: All payment information is handled securely in compliance with industry standards.

• Payment Processor: We use trusted third-party payment processors such as Shopify Payments and PayPal. to process payments and do not store your credit card information on our servers.

• SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

 

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11. Changes to Billing Terms

• Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

• Notification of Changes: Changes will become effective upon posting the updated Terms on our website at flamefrontier.com

• Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

 

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12. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

• Maximum Liability: Our maximum liability is limited to the total amount you paid in the previous six (6) months.

 

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13. Governing Law

• Jurisdiction: These Terms are governed by the laws of New Jersey, without regard to its conflict of law principles

• Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in New Jersey.

 

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14. Contact Information

For any questions or concerns regarding billing, please contact us:

• Company Name:  Flame Frontier

• Address:  400 Riverview Plaza Suite 104 Trenton, NJ 08611

• Email:  support@flamefrontier.com

• Phone:  (551) 345-5576

• Website:  flamefrontier.com

 

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15. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Flame Frontier regarding billing matters and supersede all prior agreements.

 

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Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

 

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